I apply a variety of methods, appropriate to the research question and setting.
In addition, I have developed and validated research methods. These novel methods have been published and adopted by other designers, researchers, and businesses.
Challenges by user studies are that they are costly and time-consuming. Enough representative users must be recruited and paid, and a facilitator as much as a transcriber should be present. Subsequently, multiple researchers should analyze data and identify insights.
To remedy this situation, I developed a remote research approach, including a crowdsourced online study and a computer-assisted multi-stage analysis:
One researcher creates a user test using online survey software, like LimeSurvey.
Participants are asked to complete the test, for example, writing their ideas, experiences, and so forth concerning a given design or system. They do so as a free-form text without a researcher being present.
Only one researcher analyzes the frequency lists and identifies response patterns. These patterns are coded into categories.
In conclusion, the categories provide deep insight on users’ experiences and interactions with a given design or system. The categories are used in further analysis, evaluation, or design, according to project specific requirements.
Randomized comparison of two variants
Collecting users ideas about and mental associations with a product or design
A group of people organizes topics into labeled categories
Step-by-step expert evaluation from the user’s viewpoint
Assessing strengths and weaknesses of current and potential competitors
A semi-structured interview method, used while users work in their own environments
Analyzing multimodal semiotic artifacts for underlying knowledge
Learning about users by observing them in real-life contexts of use
Interview of groups in which their reactions are studied
A series of questions that provide qualitative and quantitative information from participants
Participants speak about their experience while performing tasks
Evaluation of the functionality of a product by observing users in a laboratory environment
Collecting qualitative self-reported data about activities and experiences by participants over time